FAQ

1. Shipping 

All orders are shipped by USPS First Class Mail. Once I receive your order, I will get it out to you as soon as possible. Typically, I ship out orders once a week. 

2. Packaging 

Prints are enclosed in an acid-free plastic sleeves and packed in ridged cardboard mailers. 

3. Order Status 

Once the order has shipped you will receive an email with order and tracking information. It may take up to 24 hours for your tracking information to update. 

4. United States Orders

 If you receive a damaged item, please contact libbysgardenproject@gmail.com within 3 days of delivery. I will provide you with a email to send a photo of the damaged product and packaging. 

5. International Orders 

You are responsible for all import taxes or other customs related fees your country requires. Once I have shipped an order internationally it is out of my control. Also note that I cannot guarantee any sort of arrival time for international shipments, as these can vary from 1 week to 2 months. Libby's Garden Project is not responsible for lost or damaged packages once the order leaves the US. There are no refunds if your package is lost or damaged. 

6. Returns 

All sales are final, and cannot be returned or exchanged. I want you to be happy with your purchase, so please review all photos and descriptions carefully. 

7. Prints 

Purchased prints may vary from images on the web as computer monitors are calibrated differently. Please understand there might be slight variances. Prints are handmade and the paper they are printed on add a tactile experience such as texture. All prints include a 1" border around the image to allow for future matting and framing, if desired. 

8. Permission For Usage 

All photographs on Libby's Garden Project are by Libby Sinsabaugh unless otherwise noted. Please contact libbysgardenproject@gmail.com for permission prior to any usage, including social media.

 9. Other Questions 

Contact libbysgardenproject@gmail.com if you have any questions. If it is a weekend or holiday, I will get back to you the next business day. 2020 

© 2020 Elisabeth Sinsabaugh, All Rights Reserved